RACEprompt Support

Need help with RACEprompt? You're in the right place. Below you'll find answers to common questions and ways to reach us.

Contact Us

Email: [email protected]
Response Time: We typically respond within 24-48 hours.
Website: www.drjonesy.com

Frequently Asked Questions

What is RACEprompt?

RACEprompt is a prompt engineering tool that helps you write better AI prompts using the RACE framework: Role, Action, Context, and Expectation. Choose from 48 expert-crafted templates across 8 categories to generate clear, effective prompts for any AI platform.

How do I use the RACE Composer?

Tap the Composer tab, select a category (Writing, Marketing, Coding, Education, Business, Health, Creative, or Productivity), then choose a template. Fill in each RACE component and tap Generate to create your prompt. You can copy it directly to your clipboard.

What's included in the free version?

The free version gives you 50 prompt generations per day, access to all 8 categories, the ability to save and favorite prompts, and full access to the RACE Composer.

What does Pro unlock?

RACEprompt Pro ($9.99 one-time purchase) removes the daily generation limit, giving you unlimited prompt generations forever. No subscription required.

How do I restore my Pro purchase?

If you've already purchased Pro and need to restore it (for example, on a new device), go to Settings in the app and tap "Restore Purchases." Your purchase is tied to your Apple ID and can be restored on any device.

Does RACEprompt collect my data?

No. RACEprompt does not collect, store, or transmit any personal data. All your prompts, favorites, and preferences stay on your device. We have no servers, no analytics, and no tracking. See our Privacy Policy for full details.

Do I need an account to use RACEprompt?

No. RACEprompt does not require any account creation, login, or email address. Just download and start creating prompts.

The app isn't working properly. What should I do?

Try these steps: (1) Force-close the app and reopen it. (2) Restart your device. (3) Make sure you're running the latest version from the App Store. (4) If the issue persists, email us at [email protected] with a description of the problem and your device model.

How do I request a refund?

Since purchases are processed through Apple, refund requests must go through Apple directly. Visit reportaproblem.apple.com to request a refund for any App Store purchase.

Can I suggest a feature or new template?

Absolutely! We'd love to hear your ideas. Email us at [email protected] with your suggestion and we'll consider it for a future update.

System Requirements

RACEprompt requires iOS 17.0 or later. Compatible with iPhone and iPad.

Last Updated: February 22, 2026