Support & FAQ

Find answers to common questions about RACEprompt and the RACE Framework

RACEprompt is an AI prompt engineering tool built on the RACE Framework (Role, Action, Context, Expectation). It helps you craft better prompts and leverage AI models more effectively.

First steps:

  • Download the app from the App Store, Google Play, or use it online at app.drjonesy.com
  • Create your free account
  • Explore the 75+ pre-built prompts
  • Start with a basic prompt and refine it

The RACE Framework breaks down prompt engineering into four key stages to ensure you get better results from AI models.

RACEprompt offers flexible pricing tiers to match your needs:

Free - $0/month
Pro - $9.99/month
Annual - $79.99/year (33% savings)

All subscriptions include:

  • 75+ expert-crafted prompt templates
  • Smart Clarify feature for prompt refinement
  • BYOK (Bring Your Own Key) support
  • Prompt Journal to track history
  • Multi-model support (Claude, ChatGPT, Gemini)
  • Quality Mode for premium outputs

Pro tier adds: Execute with AI, advanced analytics, priority support, team collaboration features.

Special offer: 14-day reverse trial - upgrade and get your money back if you're not satisfied.

Smart Clarify: AI-powered analysis that identifies gaps and ambiguities in your prompts, suggesting improvements automatically.

Execute with AI: Send prompts directly to Claude, ChatGPT, or Gemini without leaving the app. Pro tier feature.

Quality Mode: Enhanced output settings for generating higher-quality responses from AI models.

Prompt Journal: Automatically track all prompts you create and refine, with version history and tagging.

Multi-Model Support: Choose your preferred AI model for each prompt execution.

Template Library: 75+ pre-built templates covering professional, creative, technical, and everyday use cases.

Team Plans: Share prompt templates with your team and collaborate in real-time (Enterprise tier).

RACEprompt supports multiple leading AI models:

  • Claude (Anthropic): Advanced reasoning and detailed analysis
  • ChatGPT (OpenAI): Versatile conversational AI
  • Gemini (Google AI): Multimodal AI with vision capabilities

BYOK (Bring Your Own Key): Use your own API keys for free! Store your keys securely in the app and run as many prompts as you want without additional costs.

Your API keys are encrypted and never shared with RACEprompt servers. Only your prompts and responses are logged for journal purposes.

Growing teams need more powerful collaboration tools. RACEprompt offers dedicated team and enterprise plans:

  • Team Plan ($7.99/user/month): Up to 20 team members, shared prompt library, basic analytics
  • Business Plan ($15/user/month): Up to 100 team members, advanced analytics, SSO, API access
  • Enterprise Plan: Custom pricing for unlimited users, dedicated support, on-premises deployment options

Contact me@drjonesy.com to learn more about team and enterprise solutions.

Data Encryption: All data is encrypted with AES-256 at rest and in transit.

Secure Key Storage: API keys stored securely in device Keychain (iOS) or Keystore (Android).

BYOK Privacy: Your own API keys never leave your device except to communicate directly with AI service providers.

Compliance: SOC 2 Type II compliance with annual audits. GDPR and CCPA compliant.

For complete details, see our Privacy Policy and Terms of Use.

Common Issues:

  • App won't load: Try clearing cache and reinstalling. Ensure you have the latest version.
  • API key not working: Verify your key is correct and has proper permissions in your AI provider account.
  • Prompts not saving: Check your device storage and ensure you're logged in.
  • Slow performance: Disable background features and ensure you have a stable internet connection.

Need help? Contact me directly:

Email: me@drjonesy.com

Typically responds within 24 hours. Include your app version, device type, and a detailed description of the issue.

Last updated: March 29, 2026